OEB Q&A
Ontario Energy Board responses on Green Button implementation.
These questions and answers summarize the Ontario Energy Board (OEB) responses on Green Button implementation, covering customer access, privacy policy requirements, certification and the version of the NAESB ESPI standard that applies in Ontario. For the related terms and conditions, see the OEB letter on Green Button Terms and Conditions with Third Parties. The OEB website is the source of truth.
Do Utilities need to provide service for customers who cannot access the internet, don't have an online account, or want to authorize a 3rd party with multiple accounts?
The OEB Response references previous guidance requiring customer access to data and authorization of third parties consistent with the Green Button Regulation.
Should the ITWG recommend alternate authentication approaches for future Green Button standards?
The OEB suggests the ITWG may want to focus on establishing uniform alternate pathways for customers without online accounts. Regarding the NAESB ESPI Standard: The OEB clarifies the applicable version in Ontario. Updates to the standard wouldn't be mandatory in Ontario without regulation amendments.
Regarding the privacy policy requirement: Who is it for (customer, third party, or both)?
The OEB references its Green Button Guidance for privacy policies.
How is privacy policy requirement enforced?
The OEB says a separate GB policy isn't necessary, but an existing policy should reflect GB.
Can a utility require data to stay in Canada or the third party to meet Canadian privacy laws?
The customer should receive the privacy policy electronically at authorization.
Does the enforcement obligation fall on the utility?
The OEB says it's not a utility's role to monitor third-party behavior.
Are there rules about interface changes requiring re-certification?
Answer: Certification remains valid unless system changes impact it.
Where can I find OEB Staff Guidance Regarding Implementation of Green Button?
click here for OEB Staff Guidance Regarding Implementation of Green Button
Where can I find the Green Button Connect My Data Terms and Conditions documentation?
Click here for Green Button Connect My Data Terms and Conditions