OEB Q&A's
Q&A'S
- Do Utilities need to provide service for customers who cannot access the internet, don't have an online
account, or want to authorize a 3rd party with multiple accounts?- The OEB Response references previous guidance requiring customer access to data and authorization of third parties consistent with the Green Button Regulation.
- Should the ITWG recommend alternate authentication approaches for future Green Button standards?
- The OEB suggests the ITWG may want to focus on establishing uniform alternate pathways for customers without online accounts.
- Regarding the NAESB ESPI Standard:
- The OEB clarifies the applicable version in Ontario.
- Updates to the standard wouldn't be mandatory in Ontario without regulation amendments.
- Regarding the privacy policy requirement: Who is it for (customer, third party, or both)?
- The OEB references its Green Button Guidance for privacy policies.
- How is privacy policy requirement enforced?
- The OEB says a separate GB policy isn't necessary, but an existing policy should reflect GB.
- Can a utility require data to stay in Canada or the third party to meet Canadian privacy laws?
- The customer should receive the privacy policy electronically at authorization.
- Does the enforcement obligation fall on the utility?
- The OEB says it's not a utility's role to monitor third-party behavior.
- Are there rules about interface changes requiring re-certification?
- Answer: Certification remains valid unless system changes impact it.
- Where can I find OEB Staff Guidance Regarding Implementation of Green Button?
click here for OEB Staff Guidance Regarding Implementation of Green Button
- Where can I find the Green Button Connect My Data Terms and Conditions documentation?
Click here for Green Button Connect My Data Terms and Conditions